Caroline Hickey – Managing Director
Caroline began working in the Life and Pensions industry in 1999. She worked in Keane Pension and Investment Consultants Limited for 12 years where she developed extensive technical expertise in all areas of Private Pension Planning, Investments, Group Risk Schemes and in areas of Public Sector Pensions through the provision of advice in relation to AVCs and PNS.
Caroline joined Public Authority Pension Services Limited (PAPS) as a Director in June 2016 and became Managing Director in December 2019.
Caroline holds a Diploma in Information Systems from Trinity College Dublin and has held a Professional Diploma in Financial Advice (QFA) and a Professional Diploma in Retirement Planning Advice (RPA).
Sarah Darcy – Director
Sarah joined PAPS as a Senior Account Manager in 2019, and brings with her a broad range of technical knowledge across public and private sector schemes. Sarah has worked in pensions since 2007; prior to joining PAPS she was the Superannuation Officer for the National Maternity Hospital. Sarah has hands-on experience of administration of pre-existing schemes and the Single Public Sector Pension Scheme.
In the earlier part of her career, Sarah worked in the banking sector. During this time she worked in the Learning & Development team of one of Ireland’s largest banks. Sarah has extensive experience in delivering staff presentations and training, both in traditional classroom format and online.
Sarah holds a number of professional qualifications including: a Professional Diploma in Financial Advice (QFA); a Professional Diploma in Retirement Planning Advice (RPA); a Professional Certificate in DC Pension Scheme Trusteeship (PTP); Certified Project Management Associate (IPMA-D); and a QQI Level 6 Certificate in Training Delivery & Evaluation.
Sarah became a Director of PAPS in 2021.
Caitriona Darcy – Account Manager
Caitriona joined PAPS as an Account Manager in 2022 and has developed technical expertise in public sector pension scheme rules, with a focus on the Single Public Service Pension Scheme.
Caitriona has more than 13 years’ experience in the Financial Services industry and brings to her role in PAPS excellent communication skills as well as experience in documenting and breaking down complex processes. With a keen focus on quality and compliance, Caitriona strives to deliver first-class service to the bodies PAPS works with.
Kimberley Tanoh – Account Manager
Kimberley joined PAPS as an Account Manager in 2023 and has developed particular expertise in Public Sector Pension Schemes. Kimberley had responsibility for the preparation of Single Scheme benefit statements in advance of the 30th June statutory deadline in 2023.
Prior to joining PAPS, Kimberley developed key skills in roles within the Pension and Financial Service industries. Through her excellent communication skills and attention to detail, Kimberley delivers optimal service to clients.
Kimberley is working toward the Qualified Financial Advisor qualification.
Samantha McLoughlin – Account Manager
Samantha joined PAPS as an Account Manager in 2023 and has developed technical knowledge and expertise in Public Sector Pension Schemes. Samantha had responsibility for the preparation of Single Scheme benefit statements in advance of the 30th June statutory deadline in 2023.
With more than 14 years’ experience in the Insurances and Financial Services industries, Samantha uses her administration experience and excellent communication skills to assist clients with the administration of their schemes.
Samantha is working toward the Qualified Financial Advisor (QFA) qualification, having obtained her APA in 2022.
Denise McDonald – Account Manager
Denise joined PAPS as an Account Manager in 2024. Denise has developed excellent technical knowledge of the Single Public Service Pension Scheme and had responsibility for preparation of Single Scheme benefit statements in advance of the statutory deadline.
Before joining PAPS, Denise held a number of management and administrative roles in the retails sector, where she developed strong communication and engagement skills as well as excellent attention to detail and excel knowledge.
Claire Hay – Accounts Administrator
Claire joined PAPS in 2023 and has primary responsibility for invoicing and credit control. Claire is the initial point of contact for course registrations.