Caroline Hickey – Managing Director
Caroline began working in the Life and Pensions industry in 1999. She worked in Keane Pension and Investment Consultants Limited for 12 years where she developed extensive technical expertise in all areas of Private Pension Planning, Investments, Group Risk Schemes and in areas of Public Sector Pensions through the provision of advice in relation to AVCs and PNS.
Caroline joined Public Authority Pension Services Limited (PAPS) as a Director in June 2016 and became Managing Director in December 2019.
Caroline holds a Diploma in Information Systems from Trinity College Dublin, a Professional Diploma in Financial Advice (QFA) and a Professional Diploma in Retirement Planning Advice (RPA).
Sarah Darcy – Director
Sarah has more than 26 years’ experience in the Financial Services & Pensions industries.
In the earlier part of her career, Sarah worked in the Learning & Development team of Ulster Bank. Sarah has extensive experience in delivering staff presentations and training, both in traditional classroom format and online.
Sarah previously worked as a pensions administrator in Standard Life, Mercer and Willis Towers Watson. Prior to joining PAPS she was the Superannuation Officer for the National Maternity Hospital. Sarah has hands-on experience of administration of pre-existing schemes and the Single Public Sector Pension Scheme.
Sarah joined PAPS as a Senior Account Manager in 2019 and became a Director of PAPS in 2021.
Sarah holds several professional qualifications including: a Professional Diploma in Financial Advice (QFA); a Professional Diploma in Retirement Planning Advice (RPA); a Professional Certificate in DC Pension Scheme Trusteeship (PTP); a Certificate in Pensions Law and Applied Trusteeship; and a QQI Level 6 Certificate in Training Delivery and Evaluation
Caitriona Darcy – Public Service Pension Specialist
Caitriona began her career in the Financial Services industry in 2005. Caitriona has previously worked in State Street International, ptsb and Capita Life & Pension Services (Ireland) where she has gained a wealth of experience within the industry. Caitriona also developed very strong customer service support skills and product knowledge. Caitriona has vast experience in Project Management and ensuring that projects are completed to a very high standard from start to finish.
Caitriona joined PAPS as an Account Manager in 2022, where she has developed an extensive range of technical expertise across public sector pension schemes, as well handling complex calculations and queries.
Caitriona is also involved in the preparation and presentation of PAPS’s training materials and courses
Kimberley Tanoh – Public Service Pension Specialist
Kimberley has worked in the Pensions Industry since 2019. During her time in Fidelity International she gained knowledge and experience in various areas such as retirements, investments and transfers in occupational pension schemes.
Kimberley began working with Newcourt Retirement Fund Managers (NRFM) in 2021 where she developed technical expertise in relation to PRSAs, AVC PRSAs, PRBs and ARFs. She worked on the investment team before exclusively working on the preparation and administration of retirements. In her time at NRFM, she also had the responsibility of dealing with high priority clients.
Kimberley joined Public Authority Pension Services Limited (PAPS) in April 2023 where she has developed strong technical knowledge and expertise in respect of public sector pension schemes. She currently holds an Accredited Product Advisor certification (APA Pensions) and is working towards her Qualified Financial Advisor (QFA) qualification.
Samantha McLoughlin – Public Service Pension Specialist
Samantha has worked in the Financial Services and Pensions Industry since 2010. During her time in Cornmarket, she was a Senior Claims Administrator responsible for ensuring the accuracy of calculations including Retirement Calculations. Samantha later joined SS&C Life & Pensions Services Ltd where she further developed technical skills as well as very strong customer service support skills and product knowledge.
Samantha joined Public Authority Pension Services Limited (PAPS) in April 2023 where she has developed strong technical knowledge and expertise in respect of public sector pension schemes. Samantha uses her administration experience and excellent communication skills to assist clients with the administration of their schemes.
She currently holds several Accredited Product Advisor certifications (including APA Pensions) and is working towards her Qualified Financial Advisor (QFA) qualification.
Emma Reilly – Public Service Pension Specialist
Emma began working in the Financial Services Industry in 2017 where she developed extensive customer service support skills and product knowledge. During her time with AIB she was responsible for ensuring that Policies and Procedures were followed to a very high standard. Emma also developed Client relationship management skills during this time.
Emma joined Public Authority Pension Services Limited (PAPS) in March 2022 where she has developed strong technical knowledge and expertise in respect of public sector pension schemes. She currently holds Qualified Financial Advisor (QFA) qualification. Through her excellent communication skills and attention to detail, Emma delivers optimal service to clients.
Claire Hay – Accounts Administrator
Claire joined PAPS in 2023 and has primary responsibility for invoicing and credit control. Claire is the initial point of contact for course registrations.