Caroline Hickey – Managing Director

Caroline began working in the Life and Pensions industry in 1999. She worked in Keane Pension and Investment Consultants Limited for 12 years where she developed extensive technical expertise in all areas of Private Pension Planning, Investments, Group Risk Schemes and in areas of Public Sector Pensions through the provision of advice in relation to AVCs and PNS.

Caroline joined Public Authority Pension Services Limited (PAPS) as a Director in June 2016 and became Managing Director in December 2019.

Caroline holds a Diploma in Information Systems from Trinity College Dublin, a Professional Diploma in Financial Advice (QFA) and a Professional Diploma in Retirement Planning Advice (RPA).


Sarah Darcy – Senior Account Manager

Sarah joined PAPS as a Senior Account Manager in 2019, and brings with her a broad range of technical knowledge across public and private sector schemes.

Sarah has worked in pensions since 2007; prior to joining PAPS she was the Superannuation Officer for the National Maternity Hospital.  Sarah has hands-on experience of administration of pre-existing schemes and the Single Public Sector Pension Scheme.

In the earlier part of her career, Sarah worked in the banking sector.  During this time she worked in the Learning & Development team of one of Ireland’s largest banks.  Sarah has extensive experience in delivering staff presentations and training, both in traditional classroom format and online.

Sarah holds a number of professional qualifications including: a Professional Diploma in Financial Advice (QFA); a Professional Diploma in Retirement Planning Advice (RPA); a Professional Certificate in DC Pension Scheme Trusteeship (PTP); and is a Certified Project Management Associate (IPMA-D).


Bernie Hanna – Senior Account Manager

Bernie joined the Public Sector (Teagasc) in 1990 and worked in Teagasc’s Finance, Administration and HR Departments (Pensions), before leaving to join PAPS as a Senior Account Manager in December 2016.

From 2008 to 2016 Bernie managed the Pensions area of Teagasc, developing comprehensive technical knowledge and expertise in Public Sector Pensions. During this period, she received a number of awards under the Teagasc Staff Excellence Programmes.

Bernie joined PAPS as a Senior Account Manager in December 2016.  Bernie uses her many years of public sector pension administration experience to assist clients with the administration of their schemes, ensuring compliance by Schemes with regulatory requirements and ensuring that scheme administrators have adequate training and guidance.

Bernie graduated from UCD with a Bachelor of Commerce Degree in 1981.


Chris Callan – Account Manager

Chris joined PAPS as an Account Manager in 2018 and during this time he has developed a large range of technical expertise in public sector pension scheme rules, particularly the Single Public Service Pension Scheme. Chris has excellent communication and presentation skills; he regularly delivers information sessions for our clients and their staff.

Chris graduated from NUIM in 2018 with a BBA in Business and Management.

Prior to joining PAPS, Chris gained experience with Electric Ireland in the sales channel management team. His background in dealing with many different stakeholders enables him to deliver high-quality service to our many public sector body clients and their pension scheme members.


Damian Smyth – Pensions Specialist

Damian joined the civil service in 1974 and left in 2009 to set up his own public sector pensions consultancy business, Public Authority Pension Services Limited (PAPS). Damian was the Managing Director of PAPS from June 2009 until December 2019.

Damian spent most of his civil service career in the public sector pensions area, in particular as manager of the Local Government Superannuation Scheme (LGSS), one of the largest public sector pension schemes.

Damian was also involved in the development of the pensions element of an integrated HR system for local authorities. He also represented the LGSS in the European Association of Public Sector Pensions Institutions, drafted a number of pension schemes, including the Local Government (Superannuation) (Consolidation) Scheme 1998 and wrote a number of papers and reports on how the management and administration of public sector pension schemes could be improved.